Home services marketing from Lexington, Kentucky

Full schedules.Every season.Every market.

Legit Marketing Group plans, buys and measures media for HVAC, plumbing and electrical brands, and we count success in booked jobs. One shop or a platform of brands, across 56 markets in 34 states.

  1. January, heating season
  2. February, heating season
  3. March, shoulder month
  4. April, shoulder month
  5. May, cooling season
  6. June, cooling season
  7. July, cooling season
  8. August, cooling season
  9. September, shoulder month
  10. October, shoulder month
  11. November, heating season
  12. December, heating season
It's October, a shoulder month. Heating season starts next month. A typical year in a four-season market. Heating and cooling fill the board. The shoulder months are when next season gets won.
Trades
HVAC · Plumbing · Electrical
Divisions
Marketing · Consulting
Experience
65+ years combined
Home base
Lexington, Kentucky

What we report on

Five numbers on every report.

Every plan starts from your schedule and works backward. We report these five by brand, channel and market, so you can see what each dollar booked.

Sample figures · LMG to supply
  • Calls

    [0,000]

    Inbound calls by brand, channel and market.

    Call tracking

  • Booked jobs

    [0,000]

    Calls and form fills that turned into a job on the schedule.

    Your CRM

  • Revenue

    [$0.0M]

    Invoiced revenue tied back to the channel that drove it.

    CRM + attribution

  • New customers

    [0,000]

    First-time customers, counted apart from repeat and membership work.

    Your CRM

  • Cost per booked job

    [$000]

    Media spend divided by booked jobs. The number we manage to.

    Spend + CRM

Year-over-year comparisons come with significance testing, so one lucky month never gets called a trend. Sources include call tracking, GA4 and your CRM.

See how results are shown

Demand calendar

Spend follows demand. Month by month.

Pick a trade and a month to see the kind of plan we would build for a four-season market. Every DMA gets its own calendar, since a desert market and a northern market peak months apart.

Illustrative · sample curves and flights
Heating season Cooling season Shoulder

Solid line is the selected trade. Dashed lines are the other two. Bar height shows relative media weight by month. Use the arrow keys to step through months.

Consulting + Marketing

One crew, start to finish.

Strategy, media, creative and reporting under one roof in Lexington. The team that plans your media also makes the ads and reads the CRM, and the report shows whether it worked.

Consulting

Find what's working, what isn't and why

We start with a full discovery of where the business stands today. Then come consultative recommendations and go-forward execution plans that make operations and marketing more efficient.

  • Expertise and knowledgeSenior people who have run these plans before.
  • Problem solvingWe find the root cause and fix that first.
  • Networks and resourcesBenchmarks, best practices and alliances.

Our data reporting holds every vendor, strategy, internal operation and marketing execution accountable.

Ask about consulting

Marketing

Plan it, buy it, make it, measure it

Media buying

  • TV / Cable
  • OTT
  • Connected TV
  • Radio
  • Outdoor

Digital

  • Audience targeting
  • Paid search (PPC)
  • Google Local Services Ads
  • SEO
  • Social media

Creative

  • Strategic messaging
  • Award-winning video content
  • Rebranding
  • Multi-platform campaigns
  • Website design

Analytics

  • GA4 website analytics
  • CRM data analysis
  • Revenue attribution
  • Calls and booked jobs by brand and channel

How we work

Every job runs the same way.

Four steps, in this order, on every account. One location or a platform of brands, the sequence holds.

Work orderLegit Marketing Group · Lexington, KYApplies to every account
1

Discovery

A full look at where the business stands today, including operations, marketing, vendors and the data behind them.

What you getCurrent-state findings

2

Recommendations

Consultative recommendations that name the root causes, with a go-forward plan by market, brand and season.

What you getPlan and budget by market

3

Execution

Media bought, creative produced and digital launched by the same team that wrote the plan.

What you getCampaigns live in every market

4

Accountability

Reporting that ties every channel to calls, booked jobs and revenue, and holds every vendor to the same standard.

What you getYear-over-year reports by brand and channel

Reach

Every market gets its own calendar.

Weather, media costs and competition change at every DMA line. We plan each market on its own terms and roll reporting up by brand, market and channel.

Markets with Legit clientsOther designated market areas
56Markets
34States
  • TV, cable, OTT, radio and outdoor bought market by market.
  • Paid search and Local Services Ads set by service area.
  • One roll-up report across every brand, with each market still visible.

Results

Proof, on the record.

A firm called Legit should show its work. Each case study names the comparison period, the markets included and whether the change cleared significance testing.

Case study · Home servicesSample layout · LMG to supply

[Client: multi-brand HVAC platform]

[00] marketsHeating and coolingTV, paid search, LSA

[Where they started, in one sentence. For example, rising cost per booked job across brands.]

[+00%]Booked jobs, year over year
[−00%]Cost per booked job
[+00%]Revenue
[+00%]New customers

Every result on the live site carries its comparison period and significance level.

Testimonial slot

[Quote from an owner, GM or operating partner about results and accountability.]

[Name] · [Title], [Company type]
2020 client average 22%+

Average net revenue growth across Legit clients in 2020. Some posted record sales. Some went through recapitalization.

Other industries

Same discipline, different scoreboard.

Home services is where we go deepest. The approach carries to any business where calls, visits and sales can be tied back to the media that drove them.

Automotive

For dealers and service departments, we plan broadcast and digital by market and measure it against leads, appointments and sales in the CRM.

What we would report on

  • Leads
  • Service appointments
  • Vehicle sales
Talk to us about automotive

Team

The crew.

Senior people on every account, with 65+ years of combined experience. Based in Lexington, Kentucky. Working in 56 markets.

Sarah Fisher listening in a client meeting

Founder & CEO

Sarah Fisher

Sarah started her first agency, Small Business Marketing, to protect businesses from being taken advantage of. She built it to help owners get the most from every marketing dollar and to run strategies that grow the business.

As the client list grew more diverse, Legit Marketing Group was born. The habits stayed. Small-business principles and engagement, applied to data-driven growth plans for companies of any size, industry or market.

  • Portrait of Sarah Fisher

    Sarah Fisher

    Founder & CEO

  • Portrait of Anna Fuller

    Anna Fuller

    Director of Media Buying

  • Portrait of Laura Keeney

    Laura Keeney

    Director of Marketing

  • Portrait of Aaron Scilley

    Aaron Scilley

    Director of Digital Media

  • Portrait of Zach Sutherland

    Zach Sutherland

    Creative Director

  • Portrait of Jon Sutherland

    Jon Sutherland

    Creative Director

From our insights

Experience leads. AI accelerates.

We use AI to move faster. Experienced people stay at the controls, and these four rules don't bend.

Read “Your AI Is Only as Smart as the Humans Behind It”

  • We know the data before the AI touches it.Your CRM, your call data and your markets come first.
  • We correct AI when it's wrong.Fabricated stats, misattributed sources and assumptions that don't match the market get caught.
  • We use AI to amplify human judgment.Never to replace it.
  • We stay accountable.A person who understands your business can always explain the why.

Get started

Let's plan your next season.

Tell us what you run and where. We'll set up a discovery call, or start with an audit of the marketing you have now.

OfficeLexington, Kentucky

Four members of the Legit team in front of a Lucky Lexington Kentucky mural
Part of the crew, at home in Lexington.
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